Baton Support
The baby tracker for two. Check the answers below first, and email us if you still need help.
Email:
Please include your iPhone model, iOS version and app version (shown in Settings) and a screenshot if you can. We’ll get back to you as soon as we can.
Frequently asked questions
How do I use Baton with my partner?
One of you adds the baby first, then sends an invitation (by Messages, for example) from the “Share with Your Partner” card on Home or “Invite Partner” in Settings. Your partner installs Baton, does not add a new baby, and simply taps the invitation link. You both need to be signed in to iCloud.
My partner’s records don’t show up on my phone.
- On both phones, check that you’re signed in at Settings > Apple Account > iCloud and that Baton is turned on in the list of apps using iCloud.
- Check your internet connection, then close and reopen Baton. When the badge at the top of Home says “Synced”, you’re up to date.
- Updates may arrive a little later in Low Power Mode.
Will I lose my records if I switch phones or reinstall?
No. If you sign in with the same Apple Account and iCloud is on, your records and settings come back automatically when you open the app. With many records you may briefly see “Loading Your Records from iCloud”. We still recommend exporting your records from Settings > Backup & Restore from time to time.
Can I bring back a record I deleted by mistake?
Deleted records stay in Settings > Recently Deleted for 30 days. Swipe a record to the right to restore it.
What’s included in Baton Plus?
- Home Screen and Lock Screen widgets (see the last feeding at a glance and log with one tap)
- Lock Screen and Dynamic Island timers for breastfeeding and sleep
- One purchase unlocks Plus for everyone you share the baby with
Choose a monthly or yearly subscription or a one-time lifetime purchase. The yearly plan starts with a 7-day free trial. Logging, sharing and backups are free.
How do I cancel my subscription?
Go to Settings > Apple Account > Subscriptions > Baton on your iPhone, or open subscription management from Baton’s Settings. You keep Plus until the end of the period you’ve paid for. If you cancel during the free trial, you won’t be charged.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Baton Plus isn’t unlocked on my new phone.
Make sure you’re using the same Apple Account you purchased with, then tap “Restore Purchases” in Baton’s Settings.
How do I delete all my data?
Delete your records in the app, then go to Settings > Apple Account > iCloud > Manage Storage > Baton on your iPhone and delete the data to remove it from iCloud too. If you’re sharing, stop sharing first. To delete purchase information, email us. See the Privacy Policy for details.
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In-app purchases are billed and processed by Apple.